NO QUESTIONS ASKED WARRANTY:
If you break it, we will replace it. Warranty is lifetime
and transferable. In other words, we warranty the knife no matter how many
times it's been traded, sold or given away - no sales receipt or proof of
A lot of folks have asked us how we
can stay in business offering such great customer service and warranty
protection. The answer is simple; we believe that American consumers, as a
whole, are honest people. The occasional customers who are dishonest are few
and far between, so even if we lose every once in a while due to dishonesty,
our reputation of great customer service, regardless of the situation,
brings us more good customers.
ESEE KNIVES ARE NOT THROWING
KNIVES! They are hardened to a higher Rockwell than throwing
knives and will most likely break if thrown, possibly harming the user. So,
do yourself and your ESEE knife a favor and DO NOT throw it. Using any knife
not meant to be thrown as a throwing knife is idiotic! We would rather
idiots not buy our knives.
We do not warranty against rust or normal wear and tear.
Our carbon steel knives are made from 1095 High Carbon Steel. And while 1095
is a top choice for professional field knives, it will rust and stain if not
properly cared for - especially on the cutting edge and around the laser
engraving. It is the user's responsibility to keep the blades properly
lubricated and cleaned. We suggest a dry film inhibitor such as TUF-GLIDE or
TUF-CLOTH. We use a baked on powder coat on all of our coated knives. It is
normal for the coating to wear with use.
NOTE: The warranty does not apply to the Lite Machete
since the blade of the machete is made by Imacasa in El Salvador. With that
said, if you have any issues with the Lite machete, contact us and we will
do our best to make it right.
You must complete this
form and return it with your
knife. You must email us a tracking
number and the reason you are returning the knife for warranty
repair/replacement. The knife must be returned using a Priority Mail Box. We
suggest you email us before returning the knife since we do not warranty
normal wear and tear.
Randall's Adventure & Training
only guarantees and offers customer service on knives built by ESEE Knives
(Formerly RAT Cutlery Company) and any knife manufactured by RAT Cutlery
Company before the name changed to ESEE Knives. Randall's Adventure &
Training does not guarantee or offer any customer service for knives that
are manufactured by any other company. Randall's Adventure & Training does
not guarantee or offer a warranty on any knife manufactured by Ontario Knife
Company. Please view the history page for more
Photo Above: The display case at Smoky Mountain Knife
Works in Tennessee features
many of the abused and broken knives we have
replaced under warranty. This
particular knife was shot by an idiot with
various calibers until it broke.